THE IBR APPROACH

To effectively develop a conflict resolution strategy, it is crucial to understand the causes of conflict and your personal approach to dealing with it. Additionally, it is equally important to comprehend the perspective of the other party, regardless of the conflict’s nature.

In many situations, it is important to consider the possibility of future interactions with that person and therefore, it is worthwhile to maintain a positive relationship with them.

The Interest-Based Relational approach follows the guidelines listed below:

• Relationships come first – maintaining the quality of interaction is crucial and should be the first priority in relationships.
• The person and the problem are distinct entities – it is important to recognize that the other party is not difficult or exasperating, but rather it is the problem itself.
• Pay attention to the concerns presented – determine why the person is in the position they are in.
• Listen first, speak later – to solve problems, you need to understand the other person’s point of view before defending your point of view.
• Explore options together – be open to the idea that a third place might exist and that you can achieve it together.
• State the “facts” – seek to identify and agree on the objective, observable factors that will impact the decision.

The IBR approach focuses on reducing the negative emotions and conflicts that often arise.

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