Fostering Team Connectivity in the Era of Hybrid Work
The unforeseen events of March 2020 reshaped the way we work globally, with social distancing, lockdowns, and remote arrangements becoming integral to the ‘new normal.’ Businesses worldwide adapted by encouraging remote work, a transition that posed challenges for many. Even as we surpass a year in this remote working landscape, certain industries are contemplating the continuation of digital work practices, albeit in a hybrid fashion.
Navigating the shift from in-person to digital and hybrid work has been a learning experience for everyone. Maintaining team connectivity and engagement, despite limited face-to-face interactions, has become a crucial consideration in this new working environment. Establishing a robust support network for teams is now more vital than ever.
The COVID-19 pandemic profoundly impacted individuals globally, prompting adjustments in both personal and professional spheres. Video conferencing tools such as Zoom, Microsoft Teams, and Google Hangouts became integral to work and social interactions. Remote work has become ingrained in public consciousness, with technology enabling the concept of carrying an office in our pockets. However, the challenges presented by hybrid work arrangements are substantial, requiring adaptation from both employers and employees.
The shift to remote work compelled individuals to take on a more autonomous role, defining their work routines during lockdowns. Addressing the psychological effects of remote work and enhancing productivity in the digital realm became focal points, especially for those balancing work with responsibilities like homeschooling. While the adjustment process has been challenging, many find remote work beneficial, with many believing it reduces stress, and some noting increased productivity in a hybrid work environment when approached constructively and with focus.
How Has the Lockdown Transformed The World of Work?
The COVID-19 pandemic had a universal impact on every individual across the globe, necessitating adaptations in both our personal and professional lives. Tools like Zoom, Microsoft Teams, and Google Hangouts became fixtures in our working and social lives.
Remote work has now firmly entered the public consciousness, with technology making it possible to carry an office in our pockets. Adapting to the challenges of hybrid work has been a significant process for employers and employees alike. Working under lockdown conditions required us to become self-directed and establish our own routines. We cannot disregard the psychological effects of working from home, nor the struggle to maintain productivity in the digital realm, especially when juggling work and homeschooling.
Nonetheless, constructive and focused remote work can be beneficial. A substantial 86% of individuals believe it reduces stress, and some even find themselves more productive in a hybrid work environment.
What is Hybrid Working?
Traditionally, the working model was largely uniform across various companies, with few exceptions. However, since the events of March 2020, hybrid working has gained prominence. In essence, a hybrid work model provides employees with greater flexibility in terms of when and where they work.
Some companies may have employees working in the office for part of the week and remotely for the remainder, while others may opt for full-time remote work or full-time in-office work. Most businesses are adopting a combination of on-site and remote work. Hybrid work models have made a substantial impact on the world of work, to the extent that 48% of individuals indicated they would seek alternative employment if their current employer did not offer a flexible hybrid work arrangement.
The Benefits of Hybrid Working:
- Global Talent Pool: One key advantage of a hybrid work model is the ability to recruit talent from around the world, creating a team with diverse skills and perspectives. This also enables “round-the-clock” coverage due to different time zones.
- Cost Savings: Embracing a hybrid work model reduces the need for extensive office space, resulting in cost savings. Additionally, it enhances employee safety by reducing the number of people in the office, minimizing health risks.
Challenges of Hybrid Working:
- Isolation: Remote workers may experience feelings of isolation, exacerbated by varying time zones, which can lead to delayed responses to inquiries. Effective communication is crucial but can be challenging.
- Technological Dependencies: Hybrid working requires standardized technology systems, placing a burden on IT departments to ensure global connectivity and cybersecurity.
Considerations for Successful Hybrid Working:
- Effective Communication: Given the global reach of a hybrid work model, prioritize inclusive communication methods, such as video and voice calls, to ensure all team members feel heard and seen.
- Employee Wellbeing: Monitor stress levels and encourage team members to communicate any feelings of burnout, as physically and emotionally healthy employees are more engaged and productive.
- Inclusivity: Combat potential “us and them” dynamics by conducting all meetings via video, leveling the playing field for both in-office and remote team members.
- Flexibility: Embrace adaptability and recognize the importance of setting priorities to manage a remote team effectively, especially as they acclimate to remote work.
- Working Hours: Establish clear working hours to reduce stress and enhance productivity by preventing the expectation of perpetual connectivity.
The Significance of Team Engagement and Connection:
Hybrid working offers several advantages, from reducing office rental costs to saving employees commuting expenses. However, successful adoption of this model requires robust team engagement. Remote teams may struggle to maintain a connection with the company, impacting performance and productivity. Overcoming isolation and loneliness demands creativity, adaptability, and emotional intelligence.
Effective Strategies for Maintaining Team Connection and Engagement:
- Reward and Celebrate: Recognize remote workers with thoughtful rewards like care packages or food deliveries. Celebrate achievements with virtual gatherings to strengthen personal connections.
- Ask for Feedback: Encourage open communication and act on feedback to build trust and collaboration.
- Regular Check-Ins: Maintain accessibility for questions and casual conversations, keeping an eye out for team members facing challenges or burnout. Asynchronous communication allows flexibility while ensuring responsiveness when needed.
- Define Goals: Set clear objectives to provide direction and purpose for remote employees, fostering engagement and a sense of impact.
- Create a Culture of Connectedness: Foster camaraderie by initiating meetings with casual conversations and inquiries about team members’ personal lives. This helps celebrate milestones, offer support, and bridge the gap between office and remote teams.
Conclusion:
As the world transitions to a post-pandemic phase, the adoption of hybrid working models will persist. Thriving in this digital workspace is essential, as is maintaining connectivity between digital teams. While hybrid working won’t suit every role, employees’ preferences will influence its future use. Keeping your team connected is crucial, not only for productivity but also for the well-being of colleagues, whether in the office or working remotely.
